Shipping policy

Shipping Information – Meroux

At Meroux, we are pleased to offer FREE shipping on all orders, with no minimum purchase required.

If you have any questions about your shipment, feel free to contact us at info@getmeroux.com

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is officially in transit to your selected delivery address.

During peak seasons, promotions, or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery times begin after your order has been dispatched and may vary depending on your location and local courier services.

Estimated delivery times by region are outlined below:

  • 🌍 International Shipping: Estimated delivery times will vary by country

Please note that delivery estimates are provided as a guideline only and are not guaranteed. During busy periods or holidays, shipping carriers may experience delays in transit and tracking updates beyond our control. International shipments may also be subject to customs inspections or clearance delays, which can extend delivery times.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that all shipping information is accurate and complete at checkout. Incomplete or incorrect shipping details may result in processing delays or order cancellation.

If our system detects an address issue, our support team will contact you via email within 3 business days of your order being placed to verify your details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.

If you notice an error in your shipping information, please email info@getmeroux.com within 24 hours of placing your order. While we will do our best to make changes, we cannot guarantee modifications after this window.

Delayed Delivery

At Meroux, we understand the importance of receiving your order promptly, and we work hard to dispatch all orders as quickly as possible. However, delivery delays may occur due to circumstances beyond our control.

These may include, but are not limited to:

  • Courier or transportation disruptions

  • Severe weather conditions

  • Customs clearance delays

  • Address verification or payment processing issues

  • Product availability constraints

If we become aware of any issue that may delay your order, we will notify you as soon as possible. While we cannot guarantee exact delivery dates, we will always do our best to keep you informed and provide support.

Meroux is not liable for delivery delays caused by external factors outside of our control.

Lost or Stolen Packages

We understand how frustrating lost or stolen packages can be. Once an order has been handed over to the courier, it is no longer under our direct control.

If your package is lost or marked as delivered but not received, please contact us at info@getmeroux.com, and we will assist you to the best of our ability.

We recommend contacting the courier directly to initiate a claim, as most carriers have formal procedures for lost or stolen packages. We will also follow up with the courier on your behalf and provide updates when possible.

Please note that Meroux is not responsible for lost or stolen packages, and such cases fall outside our refund policy. However, depending on the circumstances, we may offer a replacement at our discretion. If the package cannot be located, filing a police report may be required.

Shipping Policy Updates

Meroux reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most current version of this policy before placing an order.

By purchasing and continuing to use Meroux products, you acknowledge and agree to this Shipping Policy and any future updates.

If you have any questions or concerns regarding shipping, please contact us at info@getmeroux.com.